Refund policy
We want you to feel good about every VALTH product you take. If something isn't right, we'll make it right. That's why every order from getvalth.com comes with our 30-day satisfaction guarantee.
Our 30-day satisfaction guarantee
If you're not happy with a VALTH product you bought on getvalth.com, email us within 30 days of delivery and we'll refund it. Opened bottles are fine, and you don't need to send anything back.
How to request a refund
- Email support@getvalth.com with your order number, the product, and a quick note on what didn't work for you. Your feedback helps us get better.
- We'll get back to you within 1 business day.
- Your refund goes back to your original payment method. Most banks show it within 5 to 10 business days.
A few things to know
To keep this guarantee simple and fair for everyone, these terms apply:
- The guarantee covers one bottle of each product per customer. On multi-bottle orders, we refund one opened bottle of each product. Additional bottles can be refunded if they're returned unopened.
- Refunds are for the amount you paid, excluding original shipping.
- Orders placed on Amazon follow Amazon's return policy. Please request those through your Amazon account.
- If an item arrives damaged or incorrect, email us a photo and we'll send a replacement at no cost.
- Please reach out to us before filing a chargeback. We can almost always resolve things faster directly.
- We may limit or decline refunds, and refuse future orders, in cases of suspected abuse, fraud, or reselling.
Questions? We're always happy to help at support@getvalth.com.